Time and people can be disintermediated. By providing customers, partners, and employees with direct access to information, you can provide them with complete control to request and receive information.
Time can be disintermediated by automating a procedure. Automating processes and providing people with Internet tools to access those processes can save time.
If your company's current ordering procedures include employing a clerk to input the order, automating these procedures can disintermediate people.
By providing customers, partners or employees direct access to information, the information middleman is eliminated. Previously a customer needed to fax in an order, then wait for a sales representative to call back with the availability dates of the items. The customer can now place an order directly by using an Extranet site. As the customer places the order, the Extranet site displays
availability dates for the different parts. If the customer sees that a part has too long a
lead-time, they can substitute the part for one with a shorter lead-time. With direct access
to information, a customer does not have to wait for sales representative
availability
