The Company
Health Services Group (HSG) was founded to help employers identify current and prospective employees who abuse drugs, and direct them to appropriate resources for assistance.

HSG employed the ReadyGo Web Course Builder (WCB) to create training for their clients and clinical staff. This training is used train managers on techniques for identifying and managing employees with drug and alcohol problems, as well as for training specimen handling technicians in proper forensic procedures.

The Challenge
HSG had three primary problems to accomplish:

1. Their client base was nationwide, but staff trainers were only based in the Washington, DC area. Because of cost issues, most of HSG’s clients were unable to afford the expense of obtaining onsite mandatory training.
2. HSG’s customers are of many levels of education and work a wide variety of jobs. Creating customized training for such a diverse audience using conventional HTML editing or traditional media was cost prohibitive.
3. HSG’s staff needed a way to provide client specific training, featuring client logos, photos, and policy excerpts without having to completely rebuild every course offering for each client.

The ReadyGo WCB Solution
ReadyGo became the enabling technology for HSG to provide training over the web. The benefit of this approach is that HSG is better servicing their customers while expanding their business with a new revenue source. Through ReadyGo’s software, HSG was able to rapidly deploy highly specific training, customize that training for individual client needs, make that training available worldwide and around the clock, and deliver the training very inexpensively.